How can I change my upcoming booking?

We're happy to help with booking changes, especially if you let us know early. Early notice makes it much easier for us to accommodate your request, while changes closer to the collection date can be more difficult to manage. Please call our staff to discuss.

Do I need to pay a deposit when making a booking?

Generally, no deposit is required to make a booking and payment is not due until collection. For 12 Seater vans a deposit is taken after the booking is made to secure the reservation and full payment is required within 30 days of the pickup date.

What details are required to make a booking?

To make a booking with us, we just need your driver's license details, personal contact information, and a Visa or MasterCard to secure the booking.

How do I get from the airport terminal to the rental location?

All our pricing includes a courtesy shuttle service to and from the airport during office hours. Simply give us a call on arrival, and we will arrange your transfer, allowing enough time for you to be returned for your flight.

What are the cancellation procedures?

No cancellation fee will apply if you provide more than seven days' notice before your scheduled pickup time. If you cancel between 7 days and 24 hours before pickup, a $100 cancellation fee will be charged. Cancellations made within 24 hours of the pickup time, or failure to arrive or collect the vehicle, may result in a charge of up to the full rental amount. For 12 seater vehicles, if you cancel within 30 days of the pickup date or do not arrive to collect the vehicle, you may be charged up to the full rental amount.

What are the driver licence requirements?

All drivers must hold a valid full driver's licence. Provisional licences (P plates), learner permits, or restricted licences are not accepted. Drivers aged 80 and over must provide proof that they are fit to drive, which can be shown through appropriate medical or licensing documentation.

Can I pick up or drop off a vehicle outside normal business hours?

We do offer keys to be collected outside of our standard staffed office hours. We will organise keys to be left in a lockbox or afterhours service upon collection. Key returns can also be organised for after hours.

What happens if I return my car early or need to return later?

Please let us know if you plan to return the vehicle earlier than your original booking time. Kindly note that we're unable to provide refunds for any unused rental time. If you need to return the vehicle later than originally agreed, please contact us as soon as possible. Extensions are usually charged at the standard daily rate for the additional days, rather than the rate from your original booking. Please note that extensions are subject to vehicle availability and cannot always be guaranteed.

What if I'm delayed when picking up my rental car?

Delays are fine if they occur during office hours. For rentals near closing time, we usually organise afterhours key collection in case of any delays, so no one misses out.

Do you offer one-way rentals?

Yes, we offer one-way rentals where you can pick up a vehicle at one location and return it at a different location. Please note that a relocation fee applies if you choose to return your vehicle to a different location.

Do you have child seats?

We have seats available to suit most children up to the age of 7. We offer rear-facing child seats (suitable for newborn to 9kg), forward-facing child seats (suitable for children 8-18kg), and child booster seats (suitable for children over 18kg up to 7 years). Please let us know if you require them when booking.

Is a credit card required when booking a rental?

We accept any Visa or Mastercard, as long as the cardholder is present at collection. If paying by cash, preloaded travel card, or debit card, a Visa or Mastercard must still be left on file, with a minimum $1 transaction processed.

Why do rental rates vary?

Rental rates can vary depending on several factors, including the type of vehicle, rental duration, season or demand, and any additional options or services selected. Prices may also change based on availability at the time of booking.

Are there extra charges for certain age limits?

Our age limit for drivers is between 25 and 79 years. An age surcharge applies for drivers aged 21 to 25 and for those 80 and over, provided they meet the licence requirements outlined above. A minimum excess of $750 applies for drivers outside of our standard age range.

Is there a fee for additional drivers?

Each additional driver added is a single charge of $11 (GST included).

Are there any hidden costs with my rental?

At Cutprice, there are no hidden costs. All prices include GST and are listed in AUD. The price you are quoted is based on the information provided at the time of booking. Please note that the final price may change if any details of your booking are updated after the initial quote. You will receive a confirmation email for your booking, which outlines all the details, including charges and vehicle excess. If you have any questions about your booking or charges, our staff are happy to explain them. Additional fees may apply for fuel (if not returned at the same level as collection), postage for lost item returns, late returns, and driver age surcharges.

What is a pre-authorisation?

A pre-authorisation is a temporary hold on a set amount of funds from your credit or debit card. It is not a payment but ensures that funds are available to cover any potential charges related to the reason for the pre-authorisation. This provides security for both Cutprice and the customer, as it guarantees that funds are managed safely through the card provider. Once a hold is released, it may take 7–31 business days to appear in your account, depending on your bank. If the funds are not available after this period, please contact your bank for further information.

Are there restrictions on where I can drive the rental car?

Our cars can be driven along approximately 740 km of Queensland's coastline, from Bundaberg in the north to Coffs Harbour in the south. For full details, please see our area of use map.

How do toll roads work with your vehicles?

All our vehicles are fitted with electronic toll tags, so Linkt will charge our account and we will automatically charge the card we have on file plus a $1 processing fee.

Can I smoke in the rental car?

Smoking is strictly prohibited in all rental vehicles. Additional cleaning fees will apply if a customer smokes in the vehicle.

What should I do if I have an accident?

All accidents must be reported to us at the time they occur, even if you have selected full cover. Please record all relevant details of the parties involved, including driver's license information, contact details, and photos of the incident. An incident report must be completed and submitted before returning the vehicle.

What should I do if there are issues with the vehicle?

If you notice anything unusual with the vehicle, please let us know so we can check and ensure everything is in order. All our vehicles are thoroughly inspected before every rental, but occasionally minor issues can arise or something may be unfamiliar to you. Reporting it promptly allows us to assess the situation and provide the most appropriate solution.