Car rental frequently asked questions

Call our team on 1800 241 622 as early as possible. More notice gives us the best chance of accommodating changes to dates, times, locations or vehicles.

Most bookings do not need a deposit, and you normally pay when you collect the vehicle. Different deposit and payment arrangements apply to 12-seat vans and may apply to local renters. We will explain any special requirement before you confirm the booking.

We need the driver’s licence details, personal contact information and a Visa or Mastercard to secure the booking.

We provide a free shuttle between the airport and the nearby Cut Price depot during office hours. Once you have collected your luggage, call 1800 241 622 and follow the meeting-point directions in your booking confirmation. When returning, please leave enough time for the shuttle trip before your flight.

The Gold Coast Airport shuttle trip is approximately 2 minutes. At Brisbane Airport, allow approximately 8 minutes.

Gold Coast is open Monday to Saturday from 7:00 am to 7:00 pm and Sunday from 7:00 am to 6:00 pm. Brisbane is open daily from 7:00 am to 7:00 pm. After-hours pickup is available by prior arrangement at both locations.

Yes, when arranged with us in advance. Gold Coast collections use pre-arranged transport and a secure lockbox. Brisbane collections use the Andrew’s Airport Parking shuttle and the access instructions we provide. We will confirm the exact pickup and return steps for your booking.

Delays during office hours are usually fine. If your arrival may be close to closing time, contact us as early as possible so we can arrange after-hours key collection where available.

Please call us before the return time if you need longer; extensions depend on vehicle availability and must be approved. Early returns do not receive a refund for unused rental time or fuel. An unapproved late return may be charged at 20% of the daily rate for each hour, plus other losses allowed by the rental agreement.

One-way returns may be available, but a relocation fee applies when the vehicle is returned to a different Cut Price location. Confirm this with us before booking.

Yes. Baby seats cost $9 per day, capped at $90 per rental. Booster seats cost $7 per day, capped at $70 per rental. Tell us the child’s age and size when booking so the appropriate available restraint can be discussed.

Yes. GPS navigation units cost $7 per day, capped at $60 per rental. Request one when booking because availability is limited.

Delivery or collection may be available for selected hotel, motel, residential or business addresses and can require a minimum rental period. Contact the team to confirm availability for your address and dates.

Yes. Cut Price is a family-owned Queensland car rental business that has served Brisbane and the Gold Coast since 1986, under the same original ownership.

Cut Price has its own service department with qualified technicians, and vehicles are inspected before each rental. If anything seems unusual during your hire, contact the team promptly.

Rates include GST, standard Loss or Damage Cover, unlimited kilometres within the permitted area of use, and registration recovery fees. Fuel, optional extras, tolls and any applicable surcharges are separate. Once a vehicle is booked, the rate on that booking is guaranteed unless the booking details change.

Rates vary by vehicle category, rental duration, season, demand, availability and any options or services selected. Changing booking details after receiving a quote can change the final price.

Visa and Mastercard are accepted, and the cardholder must be present at collection. EFTPOS, cash or direct bank transfer may be accepted when Premium Liability Reduction is selected, but a Visa or Mastercard must still be kept on file. American Express and Diners Club are not accepted.

It is a temporary hold on available funds, not a payment taken from your account. The hold is $4,750 with Standard Liability, $500 with Reduced Liability and $0 with Premium Liability. After we release the hold, your bank may take 3–14 business days to show the funds as available again.

Standard Liability is included in the rental rate. If you pay the Damage Liability Fee for an incident, it may cover damage to the rental vehicle caused by a collision with another vehicle when that vehicle and its driver are fully identified. It does not cover third-party property, theft, single-vehicle damage, hail, windscreen or tyre damage, or any exclusion listed in the agreement.

Reduced Liability lowers the pre-authorisation to $500 and provides broader protection for specified theft and multi-vehicle incidents. Premium Liability has no pre-authorisation and can also include specified single-vehicle, hail and windscreen damage. A Damage Liability Fee and exclusions can still apply, so please compare the options shown in your quote and rental agreement.

No. The current rental agreement excludes tyre, rim and underbody damage from the listed damage-cover options. It also excludes overhead, interior, water and smoking-related damage and other circumstances described in the agreement.

Yes. Each additional driver costs a one-off $11 including GST. They must meet the driver requirements and be added to the rental agreement before driving.

Your confirmation and rental agreement outline the booked rate, options and vehicle liability. Additional charges can apply for missing fuel plus a $20 fuel service fee, approved or unapproved travel outside the permitted area, late returns, cleaning, toll notices, infringements, administration, age surcharges, lost accessories or changes to the booking.

There is no cancellation fee when you give us more than seven days’ notice. From seven days to 24 hours before pickup, the fee is $100. Within 24 hours, or if you do not arrive, up to the full rental may be charged. For 12-seat vans, the full-charge period starts 30 days before pickup. Peak-period conditions may differ, so check your confirmation.

Every driver must hold a current full driver licence. Learner permits, provisional or P-plate licences, and restricted licences are not accepted.

Yes, if the overseas licence is current and valid. A licence not written in English must be accompanied by an official English translation or a valid International Driving Permit. Additional eligibility information may be required for some overseas licences.

The minimum rental age is 21. Drivers aged 21–24 pay a $6 per day age surcharge and can be restricted from some vehicle categories with a higher damage liability. Drivers must be 80 years old or younger.

Only drivers named on the rental agreement may drive the vehicle. Every additional driver must meet the licence and age requirements and be added before driving.

Yes. All Cut Price vehicles include unlimited kilometres, subject to the permitted area of use shown in your rental terms.

Please keep the vehicle on sealed roads and within our permitted area-of-use map. Ask us before booking if your trip goes outside that area. Approved travel outside the area costs $25 for each day of the rental period when the vehicle is driven there.

No. Cut Price vehicles must remain on sealed roads and cannot be driven off road or on unsealed roads.

Our vehicles have electronic toll tags. We charge the toll to the payment card on file, plus a $1 processing fee. If a formal unpaid-toll notice is sent to Cut Price instead, a separate $15 administration fee applies in addition to the toll.

The renter is responsible for every traffic, parking and toll offence incurred during the rental. Under the current agreement, administration fees are $40 for a parking fine and $60 for a speeding or red-light-camera fine, in addition to the relevant fine or penalty.

A named vehicle category describes the type of car, but an exact make, model or colour is not guaranteed unless specifically stated. A closely matched similar vehicle may be supplied.

No. Smoking is prohibited in every rental vehicle, and an additional cleaning fee applies if a vehicle has been smoked in.

No. The rental agreement does not permit animals or pets to be carried in the vehicle.

First, move to a safe place and call emergency services if needed. Then contact both the police and Cut Price as soon as possible. Do not admit fault. Collect the other driver’s licence, vehicle and contact details, take photos when safe, and complete the reports we provide.

Contact Cut Price promptly if anything seems unusual. Reporting an issue early allows the team to assess it, explain unfamiliar controls or arrange the most appropriate solution.